Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, takes possession of the goods.
To exercise your right of withdrawal, you must inform us (MILEI GmbH, Kemptener Straße 91, 88299 Leutkirch im Allgäu, Germany, info@miju.de, Phone: +497561850) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us or to MH Direkt e-commerce + fulfillment GmbH & Co KG (Reitschulstraße 7, 6923 Lauterach, Austria) without undue delay and in any event not later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the fourteen-day period has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling of thegoods other than what is necessary to establish the nature, characteristics,and functioning of the goods.
Model Withdrawal Form
(If you wish to withdraw from the contact, please complete this form and return it to us.)
– To MILEI GmbH, Kemptener Straße 91, 88299 Leutkirch im Allgäu, Germany, info@miju.de
– I/We ( ) hereby give notice that I/We () withdraw from my/our ( ) contract of sale of the following goods ( )/for the provision of the following service ( )
– Ordered on ()/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if notified on paper)
– Date
(*) Delete where inapplicable.
Status: April 2026